Terms and Conditions
SALE OF MOVIE TICKETS & SUPERSAVER VOUCHERS
- Tickets can only be purchased from Santikos.com using a valid credit card or a Santikos gift card
- Tickets purchased via Santikos.com will be available for pick up at the theatre automated kiosks, box office or guest services.
- Tickets may also be redeemed by printing the ticket confirmation (with bar code) at home and presenting it for admission or by displaying this ticket on an electronic device for scanning.
- Ticket Exchange/Refund Policy-
- Online- Tickets purchased on Santikos.com using a valid credit card or valid Santikos gift card can be refunded up to 1 hour prior to the purchased showtime via https://www.santikos.com/refunds. The cutoff for online refunds is 1 hour prior to the purchased showtime.
- In person at the theatre- A ticket may be exchanged, swapped or refunded prior to the show time of the ticket. Refunds/exchanges can be done in person at theatre, prior to the purchased showtime and cannot be done via email or telephone. This ticket has no cash value 30 minutes after the show start time.
- Seat reservation for movie tickets purchased via this website is on a "best available" basis and is carried out by a prescribed computer program.
- Some newer passes and vouchers are now redeemable online for admission.
- All passes and vouchers are valid for single use only and subject to any restrictions listed on the pass/voucher. The pass is only good for redemption one time and must be surrendered or destroyed after use.
- By purchasing movie tickets via this Website you agree that:
(a) You will accept the seat reserved for each ticket purchased; and
(b) We make no warranties or representations to you that you will be seated in a particular seat, row or section of the relevant cinema.
- Movie tickets are made available subject to the classification of the relevant film given by the MPAA Ratings System.
Super Saver Vouchers:
- Super Savers are discounted bulk tickets
- They are 8.50 each and sold in bundles of 50
- Super Savers are redeemable at the any Santikos box office
- Super Savers purchased during a calendar year will expire at the end of March of the following year
- They not subject to pass restrictions*
- Premium Experiences require an additional fee per ticket for entry:
4.00 fee for IMAX films
3.00 fee for 3D films
8.00 fee for DBOX seating and Barco Escape
2.00 fee for AVX experience
- Super Savers are not valid for special engagements (Met Opera series, concerts, Fathom Events, National Theatre Live Events, etc…)
- Super Savers are not redeemable for cash
SANTIKOS LOYALTY REWARDS - TERMS & CONDITIONS
1) The Santikos Loyalty Rewards program is open to anyone except Santikos Entertainment associates, their immediate family members and children under 13.
2) Santikos Entertainment reserves the right to terminate or disable, at our sole discretion, any Santikos Loyalty Rewards membership if we believe a member has violated or acted inconsistently with the rules of the program or intent of this agreement.
3) Membership is $8.00 and may be acquired by either signing up online at Santikos.com or at the theatre. Membership is limited to one account per person.
4) Since we use virtual cards all we need is your mobile number to add points to your account during a transaction.
5) Santikos Loyalty Rewards members are awarded one (1) point for dollars spent at Santikos Entertainment, kiosk, online and mobile app. Members earn points only for the monetary amount tendered, points are not earned on Super Savers or discounts, or when redeeming free admission tickets or Super Savers. Points can only be added at the theatre of purchase within 14 days of the initial purchase.
6) Santikos Entertainment is under no obligation to provide members with any particular number of reward opportunities or send messages to them. Santikos Entertainment reserves the right to limit Santikos Loyalty Rewards enrollment at any time.
7) Santikos Loyalty Rewards members will receive $5 redemption dollars upon accumulating 75 points. The $5 redemption dollars may be redeemed at any Santikos Entertainment point of sale or Santikos.com. As your points accumulate, your account will be recognized with digital credits, called $5 redemption dollars, which are stored on your account and may be redeemed at any Santikos Entertainment location toward your next purchase in accordance with the following schedule: 75 points = $5 dollars. At seventy-five (75) points, your points will automatically be exchanged for the five ($5) redemption dollars.
8) The following restrictions apply to Santikos Loyalty Rewards usage:
- You may not use earned $5 redemption dollars to purchase gift cards, SuperSavers, alcohol, arcade purchases, auditorium rentals, group shows, field trips, catering events or for other similar events.
- Points may not be earned when purchasing gift cards, SuperSavers, arcade purchases, auditorium rentals, group shows, field trips, catering events or for other similar events.
- Santikos Loyalty Rewards reserves the right to limit the redemption of specific rewards and limit the number of rewards available.
- You must use your earned $5 redemption dollars at time of purchase and may not exchange redemption dollars for credit against a previous Qualified Purchase.
- Santikos Loyalty Rewards are non-transferable and have no cash value.
- Santikos Loyalty Rewards membership fee is non-refundable.
9) Santikos Entertainment protects personal information we collect about members by maintaining physical, electronic and procedural safeguards. Advertisers and other companies do not have access to personal information and we do not share your personal information with advertisers or other companies that want to contact members.
10) Members must designate not to receive information from Santikos Entertainment, which may include reward opportunities, coupons, e-mails, news and other correspondence. Any attempts to communicate with members will be made using the information most recently provided by the member. Under no circumstances will Santikos Entertainment be held liable or responsible for an inability to redeem rewards or any loss whatsoever arising from a member's failure to update and maintain accurate contact information with Santikos Loyalty Rewards.
11)In the event of technical failures or difficulties, membership benefits may not be available during a member's visit to a Santikos Entertainment location. Members are not entitled to any compensation as a result of such technical failures or difficulties.
12) Santikos Entertainment may amend or otherwise change these Terms of Conditions at any time without notice or liability, even if the changes affect point and/or Santikos Loyalty Reward quantities or values, by posting revised Terms of Conditions located at Santikos.com/loyaltyterms. Any such amendment or change will take effect immediately upon posting, unless otherwise provided.
13) Santikos reserves the right to change or discontinue the Santikos Loyalty Rewards program at any time without liability to any member.
SMS TERMS & CONDITIONS
Santikos Entertainment may provide you with an opportunity to opt in to receive special offers and other text messages on your wireless telephone. By opting in, providing Santikos with your wireless telephone number, you consent to receiving text or e-mail messages at the telephone number, including Short Message Service (SMS) messages.
You also agree to be bound by the following terms and conditions:
- Standard carrier message and data rates may apply. Please consult your mobile service carrier's pricing plan to determine the charges for sending and receiving text messages.
- How to opt out: You can opt out from future messages at any time by texting STOP to 82149 from your mobile phone. You agree that if you request to opt out from future messages, we may send you a one-time opt-out confirmation text message.
- How to get help or support: To get help, call our Guest Care Center at 210-664-3348. From your mobile phone, you may request our contact information at any time by texting HELP to is 82149.
- This text messaging program may not be available on all wireless carriers.
- Under normal circumstance you will receive no more than 4msgs/month.