Need to cancel your Santikos ticket reservation?

Tickets purchased on Santikos.com or the Santikos mobile app may be refunded up to 1 hour before showtime.
Online booking fees are non-refundable.
*Please see the full list of refund restrictions below.

Refund Information

THEATER LOCATION

CONFIRMATION NUMBER

EMAIL ADDRESS

REASON

*Please call our Guest Care Center at 877-691-0734 up to 1 hour before showtime for the following:

Purchases made in-person at the theater
Tickets redeemed with the Movie Lovers Rewards program
Partial refunds

*Please visit the in-theater Guest Services Desk up to 1 hour before showtimefor the following:

Purchases made with multiple payment methods on the same transaction
Purchases made with Santikos gift cards

*The following are non-refundable:

Purchases made with Santikos gift cards activated at HEB
Purchases made on third-party websites (e.g. Fandango, Movietickets.com, Atom Tickets, etc.)

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