Canceling your Online Reservation

If your plans change, your ticket(s) purchased through Santikos.com may be refunded

up to 1 hour before the purchased showtime.  

 

Please provide your purchase details below and your request will be processed. 

This is the email address used to make the reservation

This is the 7 character code on your booking confirmation

Your ticket order has been refunded. The credit should appear on your account within 3-5 business days. Thank you for choosing Santikos.

We are sorry but this ticket order has already been refunded. The credit for that refund will appear on your account within 3-5 business days.

We are sorry but your ticket order has already been redeemed at the theatre and cannot be refunded online. Please contact the theatre for assistance.

Your ticket refund could not be processed. All online refunds must be completed 1 hour prior to the scheduled start time of your film. Within the last hour before show time, refunds can only be done at the theatre.

There has been a problem refunding your ticket order. Please verify the Booking ID is correct and use the email address provided for the online purchase.

There has been a problem refunding your ticket order. Please verify the Booking ID is correct and use the email address provided for the online purchase.

Your ticket refund could not be processed. The payment method used for this transaction cannot be refunded through this online method. Please contact the theatre for assistance.

Your ticket refund could not be processed. The payment method used for this transaction cannot be refunded through this online method. Please contact the theatre for assistance.

Your ticket refund could not be processed. The payment method used for this transaction cannot be refunded through this online method. Please contact the theatre for assistance.

Your ticket refund could not be processed. The payment method used for this transaction cannot be refunded through this online method. Please contact the theatre for assistance.

PLEASE NOTE
  • Tickets purchased using the Santikos mobile app cannot be refunded through this page.
  • Tickets purchased using Santikos Loyalty Rewards cannot be refunded through this page.
  • Tickets purchased using 3rd parties like Fandango.com or Movietickets.com can only be processed by those parties and are subject to their rules.