Need to cancel your Santikos ticket reservation?

Tickets purchased on Santikos.com may be refunded up to 1 hour before showtime.*


EMAIL ADDRESS

Enter the email address used to make your reservation.

CONFIRMATION NUMBER

The 7-character code can be found on your booking confirmation email.

THEATER LOCATION

Sorry, there has been an error processing this refund. Please ensure all the information provided is correct and try again.

Please select a cinema.

Your refund is being processed.


*Please call our Guest Care Center at 210-664-3348 up to 1 hour before showtime for the following:

  • Purchases made on the Santikos mobile app
  • Purchases made in-person at the theater
  • Tickets redeemed with the Movie Lovers Rewards program
  • Partial refunds

*Please visit the in-theater Guest Services Desk up to 1 hour before showtime for the following:

  • Purchases made with multiple payment methods on the same transaction
  • Purchases made with Santikos gift cards

*The following are non-refundable:

  • Purchases made with Santikos gift cards activated at HEB
  • Purchases made on third-party websites (e.g. Fandango, Movietickets.com, Atom Tickets, etc.)