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Santikos Entertainment (collectively, “Santikos”, “we”, “us” or “our”) has adopted the following terms and conditions of use (the “General Terms”) in order for each visitor (“you”) to enjoy a visit to www.santikos.com or the mobile version thereof (the “Site”), and our mobile application (the Site and the mobile application collectively referred to as the “Service”), and to ensure you know what to expect from your visit to or use of the Service.
1.1 Scope
Please read these Terms & Conditions carefully, as they represent an agreement between Santikos and its guests and are legally binding. By visiting or using any Santikos service, all guests indicate that they have read, understood, and agree to be bound by these terms. Santikos’ services include on-premises entertainment activities, dining and bar service, events, website access, mobile application access, and loyalty programs.
1.2 Modification of Terms
Santikos reserves the right to modify these Terms & Conditions, and changes will take effect immediately upon posting unless otherwise noted. Continued use of any Santikos service after any amendment constitutes acceptance of the new terms. Any deviation from these Terms & Conditions must be done in writing.
2.1 Ticket Purchases
Movie tickets may be purchased online or in person at a Santikos theater. Seat availability is on a first-come, first-served basis. Discount ticket options include:
MPA guidelines for film ratings are enforced for all films. Tickets or passes redeemed for age-restricted films may require valid proof of age.
2.2 Ticket Refunds
Refunds are only available 60 minutes before the showtime and will be returned to the original method of payment for the purchase. Refunds can be processed at the theater of original purchase, online at www.santikos.com/refunds, or by calling the Guest Care Center at (210) 664-3348. The Guest Care Center is open daily 10 am - 8 pm (Central).
Refunds for tickets purchased through third parties (e.g., Fandango, movietickets.com, etc.) must be handled directly by the third party. The following refunds can be performed only at the theater of original purchase:
Online reservation fees cannot be refunded.
2.3 Gift Cards
Purchases of Santikos gift cards cannot be refunded. Gift cards cannot be consolidated, nor can they be used to purchase another gift card.
2.4 Passes and Vouchers
Any type of passes or vouchers without an expiration date are no longer accepted at Santikos. Additionally, passes, vouchers, and rainchecks:
3.1 Bags, Purses, and Packages
Santikos reserves the right to search all bags, purses, and packages brought into the theater. Bags or purses measuring larger than 12” x 6” x 12” will not be permitted into any Santikos theaters except for:
Santikos does not provide storage for any personal items.
3.2 Prohibited Weapons
The following items are not allowed in any Santikos location:
3.3 Other Prohibited Items
The following items are not allowed in any Santikos location:
4.1 Purchase
Santikos abides by all state and local jurisdiction guidelines for alcohol service. The legal age to possess and consume alcohol is 21. Santikos reserves the right to refuse or limit alcohol service to any guest.
4.2 Acceptable Identification (ID) includes:
Identification will be verified for every guest who is ordering an alcoholic beverage regardless of apparent age. Altered or expired forms of identification will not be accepted. Valid forms of identification include:
5.1 User Responsibility
By accessing or using the Movie Lovers program, individuals agree to be bound by the terms described herein and all terms incorporated by reference. If individuals do not agree to the specified terms, they should not participate in this program.
5.2 Eligibility
The Movie Lovers program is available to anyone 13 years of age or older. Members between the ages of 13 and 18 may use the program under the supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions. Santikos employees and their immediate family members are not eligible for membership in the Movie Lovers program. The Movie Lovers program is intended for individual use only and not for organizations such as for-profit or not-for-profit businesses, churches, and schools. A valid mobile phone number is required to add points to a Movie Lovers account during a transaction.
5.3 Account Termination
Santikos may terminate, suspend, or rescind points and rewards from membership accounts at any time, for any reason, and without liability to Santikos. Reasons may include, but are not limited to:
In connection with enforcing these Terms & Conditions, Santikos reserves the right to take legal action and will be entitled to recover damages, attorneys' fees, and court costs as allowed by applicable law.
If a qualifying purchase is not made within 24 months or accurate contact information is not maintained, Santikos reserves the right to delete a member’s account data and accrued points/rewards. Individuals may register for a new account online if an account has been deactivated.
5.4 Movie Lovers Points
Points will be awarded for qualifying purchases made at Santikos’ point of sale registers, kiosks, website, and mobile app. Members earn points for the monetary amount tendered.
Qualifying purchases that earn points:
Non-qualifying purchases include:
Members can earn a maximum of 5,000 points per day. If a member does not provide a phone number at the time of purchase, points can be added within 14 days of purchase by notifying loyalty@santikos.com.
Points expire 12 months after they are earned, and point redemption is on a first-in, first-out basis.
5.5 Membership Tiers
Movie Lovers is a tiered membership program based on qualifying purchases made during a calendar year. Members start in the Movie Fan tier and earn 10 points for every $1 spent on qualifying purchases at Santikos. When members reach $250 in annual spend, Santikos will automatically upgrade members to the Movie Buff tier, where members earn 11 points for every $1 spent on an eligible purchase. When members reach $675 in annual spend, Santikos will automatically upgrade members to the Movie Guru tier, and members earn 12 points for every $1 spent on an eligible purchase.
| Membership Tier | Annual Spend | Points Earned Per $ |
|---|---|---|
| Movie Fan | Initial Membership | 10 |
| Movie Buff | $250 | 11 |
| Movie Guru | $675 | 12 |
Members maintain their tier status and benefits for the remainder of the year and the following calendar year (January 1st - December 31st).
5.6 Point Redemption
Points can be redeemed for concessions, restaurant items, bowling, and movie tickets. However, points cannot be redeemed for gift cards, Super Savers, alcohol, arcade, virtual reality, laser tag, Electric Gamebox, field trips, catering, or auditorium rentals booked through the Santikos Events Team.
Santikos reserves the right to limit the redemption of specific rewards and the number of available rewards. Points are nontransferable and have no cash value. Points may only be redeemed for regular 2D movie tickets. There is an up-charge for premium experiences such as AVX, GPX, IMAX, and 3D. Points cannot be used on DBOX seating, VIP seating, or “NO PASS” movies.
More information on the Movie Lovers program is available at www.santikos.com/rewards to view reward options and redemption point values.
5.8 Modification of Terms
Santikos reserves the right to change or discontinue the Movie Lovers program and/or amend these Terms & Conditions without notice or liability. Any such change will take effect immediately upon posting online.
6.1 Reservations
Reservations can be made in-theater at Santikos’ Cibolo location or online at https://immersivegamebox.com/. All Immersive Gamebox participants are subject to Immersive Gamebox’s Terms & Conditions, which can be found at https://immersivegamebox.com/terms-and-conditions/.
6.2 Immersive Gamebox Participant Instructions
Participants must comply with the instructions of the staff. Participants deemed intoxicated or acting inappropriately will not be permitted into Immersive Gamebox and could be removed from the adventure at any time. Santikos’ staff reserves the right to refuse entry.
6.3 Immersive Gamebox Photography and Video
By booking an Immersive Gamebox experience, participants consent to the collection and use of images and videos obtained during the experiences. These images and videos may be used by Santikos, Immersive Gamebox, or any authorized party for promotional material.
6.4 Immersive Gamebox Risk
Santikos and Immersive Gamebox do not accept liability for injury or loss, damage, or theft of personal possessions.
6.5 Frequently Asked Questions
For topics not discussed in these Terms & Conditions, guests may visit “Frequently Asked Questions” found at https://immersivegamebox.com/faq/.7.1 Reservations and Cancellations
Events must be scheduled at least two weeks in advance with a 50% deposit, and final payment is due two weeks before the event. Reservations canceled two weeks before the scheduled event date will receive a full refund. Reservations canceled within two weeks of the scheduled event date will not receive a return of deposit.
Events scheduled less than two weeks from the intended event date must be paid in full at the time of reservation, and 50% of the full payment is non-refundable. Partial or full refunds cannot be granted for late arrivals. Late arrivals greater than 15 minutes may be subject to itinerary changes to maintain the original end time.
A final guest count must be provided two weeks before the event. Any subsequent billing will consist of items added on the day of the event plus any additional guests in attendance greater than the final guest count.
Santikos accepts the following forms of payment for events: debit/credit cards or checks (schools and businesses only). Event guests must pay for third-party sponsored events directly, as Santikos does not accept third-party payments.
7.2 Guest Provided Equipment
Event guests are responsible for providing any computers, gaming consoles, or Blu-ray discs needed for the event. Santikos is not liable for any damage or connectivity issues, and refunds will not be given for connectivity issues caused by guests’ equipment.
7.3 Event Hosts
Santikos may provide a dedicated Event Host for events booked with one or more of the following:
Events with an Event Host will have an 18% mandatory gratuity added to the event total.
7.4 Food and Beverage
Outside food or beverage may not be brought into Santikos; however, exceptions may be made for special occasion cakes, cupcakes, and goody bags. Goody bags must be approved by a Santikos staff member, are subject to review upon arrival, and must be handed out at the end of the event. Santikos is not able to store or refrigerate approved outside foods.
The food & beverage catering menu is available for events with a minimum of 25 guests. Food and beverages can be added on the day of the event (subject to theater availability).
7.5 Decorations
Personal party decorations are encouraged but do require pre-approval from a Santikos Events Specialist. Prohibited items include glitter, silly string, candles, confetti, and bubbles. Balloons are allowed but must be weighted or tied down. Decorations cannot be adhered to the floors or walls.
7.6 Tulip Liability Insurance
For the protection and benefit of our events guests, Santikos requires event liability insurance for all organizations’ events. The Sales Team will include the fee in the event's price, and the guest will be enrolled in the Tenant Users Liability Insurance Program (TULIP). TULIP carries a variety of benefits for event guests, including but not limited to, General Liability insurance, Host Liquor Liability coverage, listing Santikos as an additional insured, Bell Endorsement, and crisis management coverage.8.1 Acceptable forms of Payment
Cash is no longer accepted at San Antonio-area Santikos locations; however, customers can convert cash to a MasterCard prepaid debit card at any theater location. Acceptable forms of payment include:
Per the Americans with Disabilities Act (ADA), Santikos allows service dogs to accompany their handlers at all locations. Pets not designated as service animals are prohibited, including emotional support animals.
10.1 Electronic Communications
Guests who contact Santikos by email, text message, or any other form of electronic communication, consent to receive communications electronically. Santikos will also communicate by posting on our official Santikos channels including, but not limited to www.santikos.com, the mobile app, or social media.
Guests who choose to participate in the Santikos Movie Lovers program will automatically be opted-in to receive text messages and email communications. Standard carrier messaging and data rates may apply, and guests may opt-out by responding “STOP” to the text or unsubscribing to the email.
10.2 Information Security
Santikos has security measures to protect against the loss, misuse, and alteration of information under Santikos' control. Santikos does not store credit card information.
Users are responsible for ensuring the security of their information entered on Santikos Premier mobile app or www.santikos.com. Santikos is not obligated to reimburse points or losses incurred due to unauthorized use of the membership.
Please refer to the Santikos Privacy Policy at www.santikos.com/privacy-policy.
Santikos enforces a “No Shirt, No Shoes, No Service” policy for all guests.
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