NEED TO CANCEL YOUR SANTIKOS RESERVATION?

Tickets purchased on Santikos.com may be refunded up to 1 hour before the purchased showtime.

Tickets purchased through the Santikos mobile app may only be refunded by calling our Guest Care Center at least one hour before showtime.

To contact our Guest Care Center please dial 210.664.3348.

For all other ticket assistance please email us for support at [email protected].

For self-help please use the automated refund process below. 

 

EMAIL ADDRESS

This is the email address used to make the reservation

CONFIRMATION NUMBER

This is the 7 character code on your booking confirmation

CINEMA

Sorry, there has been an error processing this refund. Please ensure all the information provided is correct and try again.

Please select a cinema.

Your refund is being processed.


PLEASE NOTE
  • Tickets purchased using the Santikos mobile app cannot be refunded through this page.
  • Tickets purchased using Santikos Loyalty Rewards cannot be refunded through this page.
  • Tickets purchased using multiple payment methods on same transaction (credit card and Loyalty Rewards or Gift Card) cannot be refunded using this page
  • Tickets purchased using 3rd parties like Fandango.com or Movietickets.com can only be processed by those parties and are subject to their rules.