Q: When does my free birthday pass expire?
A: The birthday reward is issued on the day of your birthday and valid for 14 days. Rewards can only be redeemed in-theatre. Members must be opted into email communications to receive rewards. The birthday reward is subject to shield engagements and only valid for a 2D ticket. Premium experiences will be subject to an additional cost.
Q: Forget to use your Santikos Loyalty Rewards?
A: That’s not a problem at all. Bring your receipt(s) to Guest Services at the theatre you made the purchase at and they will gladly credit your account within fourteen (14) days of the initial purchase. After fourteen (14) days no points can be awarded.
Q: How do I sign into my Santikos Loyalty Rewards account?
A: Simply click this link (https://www.santikos.com/loyalty/signin) and you will be directed to the sign in page. Your username will be your email address and your password is your cell phone number.
Q: I have recently signed up for Santikos Loyalty Rewards and would like to use the free new member movie ticket and large popcorn.
A: The free new member movie ticket and large popcorn can only be redeemed in-theatre at any Santikos location and takes up to 24 hours to be applied to your account. The new member movie ticket is subject to shield engagements and only valid for a 2D ticket. Premium experiences will be subject to an additional cost.
Q: What happened to all my points?
A: Once your account reaches 75 points, those points are converted to 5.00 Redemption Dollars. Your Redemption Dollars can only be redeemed in-theatre at any Santikos location.
Q: Can I get points from ticket purchases from a third party, such as Fandango or Atom tickets?
A: Points are not awarded from purchases made through Fandango, Atom Tickets, or any other third party. To earn points, make sure that you are logged into the Santikos.com website, mobile app or you provide your phone number to the Santikos team member assisting you at the theatre.
Q: I just signed up for Santikos Loyalty Rewards. Will I receive a card?
A: We no longer issue physical cards. We locate your account using your phone number, name, or email.
Q: I can’t remember my password, how do I reset it?
A: To reset your password, click here (https://www.santikos.com/loyalty/resetpassword) . You will enter your email address and will be sent an email with instructions to reset your password.
Q: What can I purchase with my redemption dollars?
A: Your redemption dollars can be used to purchase movie tickets, food and beverage items, and bowling. Your redemption dollars cannot be used for gift cards, SuperSavers, alcohol, arcade purchases, auditorium rentals, group shows, field trips, catering events or for other similar events.
Q: Can I use Redemption Dollars to buy tickets online?
A: Yes! Sign in to your account when purchasing tickets and select reward dollars as a payment type when checking out.
Q: I lost my card! Do I need to create a new account or can I get another card?
A: There is no need to create a new account, and our program does not use cards anymore! We can simply find your account by looking up your phone number, name or email. If you would like to update your lost card number for security reasons, click the “Contact Us” button at the bottom.
Q: Are rewards viewable and/or redeemable on the website?
A: Available rewards are not yet viewable or redeemable on Santikos.com. Rewards can be viewed on the Santikos Premiere Mobile App but not redeemable. Rewards can only be redeemed in-theatre.
Q: My account is inactive. What can I do to activate it?
A: You can activate your account by paying the one-time $8 membership fee at any Santikos theatre or by signing into your account and selecting “Upgrade Now”. After activating your account, you will be awarded a large popcorn and movie ticket.
Q: Do I earn points on concession purchases?
A: Yes! You earn points on most purchases at Santikos theatres and on Santikos.com. Points may not be earned when purchasing gift cards, SuperSavers, arcade purchases, auditorium rentals, group shows, field trips, catering events or for other similar events.
Q: The Santikos Team Member didn’t get my information at the register, where can I enter this online to get credit for my purchase?
A: You are not able to enter purchases online. Bring your receipt to Guest Services at the theatre where you made the purchase at and they will gladly credit your account within fourteen (14) days of the initial purchase. After fourteen (14) days no points can be awarded.
For all other inquiries about your Santikos Loyalty Rewards account, please contact us using the link below.