These admission procedures apply to all tickets purchased via the internet, ticketing kiosks, mobile devices and the box office.

Ticket Refund Policy: Before making your online purchase, carefully confirm that the film name, showtime, quantity of tickets, seats selected and especially the theatre and city are correct prior to purchasing your tickets. Your ticket is for a specific theatre, specific film and show time. Tickets can be refunded in person at the theatre anytime prior to the purchased showtime and the ticket loses its cash value 30 minutes after the feature starts.

Guest Care Center: For immediate refund assistance, contact our Guest Care Center (Monday – Sunday 11am-8pm) at (210) 664-3348.

Online Refunds- Tickets purchased online via Santikos.com using a valid credit card can be refunded prior to one hour before the purchased show time. The link for refunds is https://www.santikos.com/refunds.

Exchanges and Seat changes- A ticket may be exchanged/swapped in person at the theatre box office or by calling the Guest Care Center at (210) 664-3348. This must be done prior to the purchased show start time and cannot be done via the website or email. Tickets lose their cash value 30 minutes after the feature starts.

Reserved Seating: At select theatres we utilize reserved seating. This allows our guests to pick the showtime and then pick their exact seats prior to their arrival or stepping in the auditorium. This provides our guests with the extra time to enjoy the theatre’s amenities without waiting in lines to get a good seat.

Military Discount: We are proud to offer a discount to members of the armed forces. We do ask that you present a valid military ID at the box office.

VIP at the MEZZ (age restriction policy): The Santikos Palladium VIP at the MEZZ auditoriums are for our guests ages 18 and older only. No children under 18 are admitted to the VIP auditoriums at any time. These VIP seats are designed for couples and thus tickets are sold in pairs.

Rated R Policy: We enforce the MPAA guidelines for R rated films. Children under the age of 17 must be accompanied by a parent or legal guardian to attend an R rated film. We do require a valid ID at the box office to issue tickets. We strive to maintain an adult environment in films that are intended for a mature audience and therefore do not offer child priced tickets for R rated films.

Rated R Policy notes

Tickets to R-rated films will not be sold to guests under the age of 17
A guest must be 21 or older to purchase multiple tickets to R-rated films without presenting ID for each ticket purchased
Children ages 6 and under are not allowed to attend R-rated films at Santikos Theatres
Santikos employees are trained to check at ticket stands and auditorium doors for picture ID of guests appearing under our age restrictions and may refuse admittance if picture ID cannot be provided

PASSES AND SUPERSAVERS

No Passes: Some film studios prohibit the use of Guest Passes for the first 14 days of their film’s release. These films will be indicated with “No Passes” next to the name of the film.

VIP Passes: May be exchanged at the box office for a ticket to any film regardless of any pass restrictions. An additional charge will be required for IMAX, D-BOX, AVX and 3D films. VIP Passes are not valid for Concerts and Special Events unless indicated.

Rainchecks: May be exchanged at the box office for admission to any film regardless of any pass restrictions and may be used for IMAX, D-BOX, AVX and 3D films. Rainchecks are not valid for Concerts and Special Events unless indicated.

Super Savers: Super Savers are discounted tickets that are purchased in bulk. They are redeemable for an admission to any standard film. An additional charge is required for premium experiences (IMAX, D-BOX, AVX and 3D films.)

Night School

PG13